My approach to fixing messaging isn’t trendy. Some might even think it’s “boring.”
But what I do is THE foundational work in messaging for complex B2B SaaS.
I focus on ...
Software taxonomy
This is how you group and connect every tool in your toolbox. It’s like putting saws in the cutting section & nails in fastening.
It’s the one map of your product truth.
Feature prioritization
When building a tree house, you don’t grab the entire toolbox. You pick only the tools you actually need.
Prioritization means choosing which features to show based on the situation.
Info architecture (not UX)
Imagine you lay out your selected tools in the order you’ll need them. First measure, then cut, then fasten.
This is how you organize and sequence your messaging so people understand where to go next.
These core elements seem obvious but most B2B SaaS teams ignore them.
As a result ...
– features overlap, creating redundancy
– hidden capabilities bury product value
– flat feature hierarchy hides what matters
– artificial platform splits break the story
– scattered features confuse people
– vague labels leave people guessing
Things get worse when you add internal politics & decision by committee.
Yet no one owns or manages the structure behind messaging ... until it’s too late ...
But I’m here to fix that as your fractional messaging & comms lead.
My process
I don’t have a “playbook.” Every market, product & users are different.
But I do have a process. Once we get started, here’s what I do:
I. Map your reality
– your platform, GTM, ICPs, user reality
– your team comms & decision dynamics
– current (ad-hoc) software taxonomy
– feature prioritization across assets
– messaging confusion & incoherence
Duration: (approx.) 1 – 2 months
let’s talk > book intro callII. Build your software taxonomy
– capability grouping based on user logic
– nesting relationships between features
– unique modules without overlaps (MECE)
– consistent, logical naming conventions
– document rules for grouping & naming
Duration: (approx.) 1 – 2 months
let’s talk > book intro callIII. Implement it everywhere
– apply new taxonomy to website navbar
– rebuild major assets around new logic
– restructure KB to match taxonomy
– create shared product truth source
– align team members on the new map
Duration: (approx.) 1 – 2 months
let’s talk > book intro callPlus, ongoing support:
– create lightweight docs & guides
– coach teams to take over & make it stick
Who I work with
Companies:
– growing or mature B2B SaaS
– enterprise-ready B2B SaaS
– remote / distributed teams
– different verticals & niches
Leaders:
People who know that chasing trends & quick fixes is expensive & unsustainable. Leaders who value rigor and depth.
let’s talk > book intro callMy principles
– participatory work with your teams
– context-aware of your reality
– lightweight, no heavy bureaucracy
– messaging docs as living artefacts
What happens after?
I build in ways your team can operate just fine without me. My goal is to exit once the work is done. But I do offer ongoing support if wanted.
let’s talk > book intro callHow much does it cost?
Pricing: €5,800 per month, 3 to 6 months depending on the complexity of your SaaS.